While I wouldn't exactly rave about this book, it was pretty educational. Since it was all about emails, I wish I could have used this when I was giving my second ever Toastmaster speech, which was about how people communicate with each other through letters, phones and email. Oh well, I still learned a lot from this book.I love using email. It's about the most convenient way that I can connect with people I've never even met but know that I like. But like anything, emailing has it's upsides and it's downsides. This book answers questions like, when is it appropriate to email and when is it be more appropriate to use other modes of communication? What should you include in an email and what should you not include? Do you understand your relationship with the person you're sending an email to or do you not? Is it possible that instead of replying, silence would be a better response?
Email has been with us for around a dozen years, yet there are still many things that one can learn about it. In any case, I think this book will make you think twice about hitting Send.
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